Sky High Sports - Our Terms & Conditions

Here, we outline the Terms & Conditions that both parties will adhere to for any booking with Sky High Sports.

The Sky High Sports Terms & Conditions

Introduction

Here at Sky High Sports Limited (SHS), we aim to make all your group travel arrangements as simple and hassle-free as possible. We don’t like confusing you with small print either, so take your time to read through these simple terms and conditions before you make your booking with us. All of our tours comply fully with government travel regulations and EC package travel directives. In these terms and conditions “you” and “your” refers to anyone named on the booking form. “We” or “Our” refers to Sky High Sports Limited.

 

Booking & Deposits

If you wish to accept a tour from SHS, you must contact your tour manager as soon as possible. We will then send you an invoice, booking form & these Terms and Conditions to be completed, signed and returned by the date stated. The booking form should be returned to SHS together with the deposit amount as stated on the invoice. The quote price takes into account a minimum number of people travelling, please be aware that surcharges may be applied in cases of underoccupancy, group reductions or cancellations.

Please be aware that until a booking is received and payment has cleared, we cannot make any reservations for your tour unless specified in writing by a member of staff. If there is an error in the booking form or a confirmation document, you must inform us as soon as possible, as it may not be possible to make changes later on.

Once a booking form and deposit has been received, your tour manager will check final availability of your tour. If price or availability has changed since your original quote and your deposit and booking form have not been received before the valid date specified on your quote, a new quote may be issued.

 

Your Contract

Once you have signed and returned the booking form, you (the tour leader) and your group enter into a contract with SHS, so please check that you have the authority to act on behalf of the touring party, team or club. In signing the booking form, you are accepting these terms and conditions yourself and on behalf of persons using the services of SHS. Subsequently, please ensure that all people involved, understand these Terms and Conditions and have up to date information on the tour package booked by you.

Please also ensure that all information on the booking form is complete and accurate, SHS cannot be held responsible for inaccurate booking information. Any changes to your tour within four weeks of the departure date must be made in writing to the SHS and cannot be guaranteed.

 

Payment

Alongside your final quotation, SHS will issue an invoice specifying the payment dates for deposits and subsequent payments. Final payment is normally due no later than six weeks prior to departure. This will fluctuate depending on the duration and scale of the tour. SHS will always confirm in writing what the required & agreed payment dates are.

If payment is not received on time, a member of the SHS team will get in contact with you, the tour leader, to resolve the issue and avoid cancellation. If payment is still not received in reasonable time up to 6 weeks before the tour, we reserve the right to cancel your tour as a last resort without refund.

If paying for a ticketed event such as a rugby match, theme park or theatre show, tickets will need to be paid for upfront and are not refundable. We also adhere to our suppliers’ cancellation terms at all times. Any loss incurred by SHS in the event of a full or partial cancellation, will be passed to the touring party.

Payment can be made by BACS, CHAPS or INTERNATIONAL Bank Transfer or by Cheque.

 

Insurance

For your own protection, SHS recommends that all passengers obtain a Travel Insurance Policy for the Tour. If you have arranged your own insurance, please send policy details to Sky High.

Travel insurance is for your own protection so please ensure that your policy is up to date and will cover your sporting activity. For those Playing Rugby on Tour, we recommend you obtain a policy which includes a Category 2 Sports and Activity Clause.

Travel insurance is especially important if you are booking your own flights as part of your tour package, as we cannot refund any tours due to flight delays or cancellations. Please send us confirmation of your insurance for all passengers once you have booked your tour.

SHS is an affiliate of Endsleigh Insurance. Through our partners, we are able to offer competitive and effective Sport Inclusive Travel Insurance packages for the touring party. Please speak with your Tour Manager for more information.

 

Union & Federation Permission

For Tours travelling outside your own Union or Federation, i.e. outside of the country you represent, it is the responsibility of the touring team, and not the tour operator, to obtain Union or Federation clearance to play Rugby Fixtures in another Union. Where possible, SHS will present the required information to complete the documentation appropriately.

 

Financial Security

SHS is a company committed to customer satisfaction and consumer financial protection.

We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with SHS are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of SHS. This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorised and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120)

In the unlikely event of insolvency, you must inform Affirma (MGA Cover Services Limited) immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond. 

 

Complaints

At SHS, we aim to ensure that we exceed your expectations in every area of your tour arrangements. However, if you have any suggestions or even a complaint about our service, please do inform us in writing at the end of your tour. If your problem occurs whilst you are on tour then please inform your SHS representative or agent (coach company, hotel manager etc.) immediately. SHS also has a 24-hour emergency phone number (+44 7834 233 768) and a dedicated advisor can help you resolve the problem.

ATOL Protected

We are fully licenced with the Civil Aviation Authority under ATOL 11291. All of the flights and flight-inclusive tours shown on our website or within our Tour Information Packs are financially protected by the ATOL scheme. When you buy an ATOL protected flight or flight inclusive holiday from Sky High Sports Limited (ATOL 11291), you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

All the flights and flight-inclusive holidays in our brochures & information packs & on our website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

If you book flights yourself you may not be ATOL protected and may need extra protection so contact us for more information on your tour flights.

 

Sports Fixtures and Tournaments

SHS arranges matches through a network of contacts and international match and tournament agents. Every effort will be made to match the standard of your team with the standard of your opposition, but this cannot be guaranteed. SHS cannot be held liable for the cancellation of matches due to circumstances outside of our control, including weather conditions, league commitments or any other factor.

As a matter of league policy, please contact the necessary sporting bodies before touring, to ensure that your fixtures are suitably approved. Please ensure that you and your team respect local rules and regulations and are prompt for all matches. With regards to tournament entries, the number of matches is dependent upon the number of teams entered into the tournament.

SHS cannot guarantee a minimum number of tournament fixtures but will endeavour to provide suitable match arrangements. The Teams entered into a tournament or festival must adhere to the rules of the tournament organisers. SHS cannot be held responsible for failure to comply with these regulations.

 

Cancellation Charges

All cancellations of group of individual tour member must be made in writing by the tour organiser and sent to SHS at the address below. Cancellation charges are as follows:

Period before Departure

% of Tour Payable

From Booking

100% of the Initial Deposit

Under 42 Days

25%

Under 28 Days

50%

Under 14 Days

100%

 

Prices and Surcharges

Prices in the SHS Tour Information Packs, on the website or one quotations to you, are correct at the time of publication. SHS reserves the right to change these prices due to increases in costs of products or services. We will however absorb up to 5% of any increase in price of the tour and will not impose surcharges less than 4 weeks before tour departure.

Check your quote sheet for the amount of days that your quote is valid for and please return a booking form and deposits before this deadline or a new quote will need to be issued if you submit your booking form after this deadline.

  

Passports, Visa’s, + EHIC Card

As a tour leader, it is your responsibility to ensure that all members of your touring party have the appropriate documentation. This includes passports, Visa’s (if required), EHIC (E111 equivalent) plus any insurance documentation amongst others.

Please leave at least 70 days to obtain all these documents. You must mention at time of enquiry whether any members of your group have any special needs or requirements including physical, dietary or any other. You should contact a doctor if you are in doubt about your fitness to travel. For more advice, visit www.fco.gov.uk and visit your local Post Office to obtain a copy of ‘Health Advice for Travellers.’

 

Behaviour

In signing the booking form, you, the tour organiser, accept responsibility for the behaviour of yourself and your touring party for the duration of the tour. You therefore, are liable for any damage or loss caused by your group. Full payment for the damage must be paid at the time. You will be responsible for meeting all costs (including both party’s legal costs) involved in any subsequent claims made against either SHS or your group. If the behaviour of any of your tour party is deemed unacceptable by SHS staff, suppliers or agents we reserve the right to terminate your tour without refund.

SHS will be entitled to recover from the touring party, the costs of any damage or loss to SHS or our suppliers, caused by the group. Should your behaviour be such that the relationship between SHS and our supplier(s) is damaged, we will seek to recover compensation equivalent to the loss of future earnings. Please be aware that alcohol consumption may invalidate your insurance and appropriate care should be taken when under the influence of alcohol.

 

Tour Organiser’s Responsibilities

As a group organiser it is your responsibility to:

  • Complete booking form on behalf of the group and ensure that all information you give to SHS and have received from SHS is accurate.
  • Make deposit and final payment on time.
  • Ensure that your group have up to date passports, all Visa requirements are met and EHIC’s have been obtained in time.
  • Keep your group well informed with information given to you by SHS.
  • Obtain appropriate Federation & Union permission for the Tour Fixtures.
  • Arrive promptly for transfers, matches, events or departures.
  • Inform us of any changes
  • Ensure that you and your group adhere to local laws and regulations of SHS and our suppliers.

 

SHS – Our Liabilities

SHS do not accept liability for death or bodily injury to you or any member of your group unless it is the proven fault of a member of SHS staff, representative, agent or supplier who was acting within the course of their employment or partnership with SHS.

We can accept no liability for unforeseen circumstances beyond the control of the company or its members of staff including flight delays/cancellations or force majeure. SHS staff will however be available for advice and information 24-hours-a-day whilst you are on your tour from our UK offices.

Thank you for taking the time to read these terms and conditions. Rest assured, now the fun can really begin so simply complete your booking form and return it with your deposits as advised on your provisional